How can I ask for more information about a property?
As Spotahome is an online booking site for accommodation, the system doesn't allow to contact the owner or visit the accommodation before the booking is confirmed.
If you have a question or want to know something that is not in the description or ask more information about the landlord, feel free to u
se the Contact Form to reach out to our team who will be happy to help you with your query.
As soon as the booking is confirmed, you will receive the Landlord's personal details so you can arrange the arrival and other details.
Related Articles
Can I contact the landlord before a booking is confirmed?
As Spotahome is an online booking site for accommodation, the system doesn't allow to contact the owner before the booking is confirmed. Spotahome acts as an intermediary during the booking process, meaning we communicate with the landlord on your ...
Where are the landlord's contact details?
Please review your booking confirmation email, which you received when the landlord accepted your request. The subject will also include your booking ID (e.g. "Booking Confirmation ABC123-DE"). In the section "About your landlord", you can find the ...
How can I modify my Landlord Policies?
The Landlord Policies section is a valuable tool for providing additional information about your property that doesn't fit into the standard listing categories. Although you can't edit this section directly from your Landlord Panel, your dedicated ...
What should I do if the landlord does not respond to my messages?
You can use the contact details provided in the booking confirmation email to get in touch with your landlords. We provide you with an email address and phone number at the time of booking confirmation and we recommend to send the landlord a first ...
How do I arrange the check-in?
As a landlord, ensuring a smooth check-in process for your tenants is essential. Here are steps you can take: Contact: Contact the tenant within 48 hours of booking confirmation to arrange the check-in details. Provide Information: Share details ...