Spotahome's cancellation policy allows for cancellations due to force majeure, which refers to unforeseeable circumstances that prevent the fulfilment of a contract or reservation. However, the specific circumstances that qualify as force majeure may vary depending on the situation.
If you need to cancel your reservation due to force majeure, such as a natural disaster, political unrest, or travel restrictions imposed by a government, you should contact our customer support team as soon as possible to explain the situation and provide any necessary documentation to support your claim.
Our support team will review your case and work to find a solution that is fair to both parties. This may include a refund of any prepaid amounts or the ability to reschedule your booking for a later date.
It is important to note that cancellations due to force majeure may require additional documentation or proof of the circumstances. Additionally, cancellation policies may vary depending on the specific booking and its terms and conditions, so it is important to review the policy before making a booking.
If you have any questions or concerns about cancelling your reservation due to force majeure, you can contact our customer support team for assistance.