How can I ask for more information about a property?

How can I ask for more information about a property?

As Spotahome is an online booking site for accommodation, the system doesn't allow to contact the owner or visit the accommodation before the booking is confirmed.

If you have a question or want to know something that is not in the description or ask more information about the landlord, feel free to use the Contact Form to reach out to our team who will be happy to help you with your query.

As soon as the booking is confirmed, you will receive the Landlord's personal details so you can arrange the arrival and other details.


    • Related Articles

    • Can I contact the landlord before making a reservation request?

      As Spotahome is an online booking site for accommodation, the system doesn't allow to contact the owner before the booking is confirmed. We visit each verified room and apartment personally and provide you with many photos a video tour and a floor ...

    • Where are the landlord's contact details?

      Please review your booking confirmation email, which you received when the landlord accepted your request. The subject will also include your booking ID (e.g. "Booking Confirmation ABC123-DE"). In the section "About your landlord", you can find the ...

    • What should I do if the landlord does not respond to my messages?

      You can use the contact details provided in the booking confirmation email to get in touch with your landlords. We provide you with an email address and phone number at the time of booking confirmation and we recommend to send the landlord a first ...

    • Where are the instructions for getting to the property?

      You are able to find the address of the booked property in the booking confirmation email, which you received when the landlord accepted your request. The subject will also include your booking ID (e.g. "Booking Confirmation ABC123-DE"). However, ...

    • What happens if there is a problem during check-in?

      Check-in is an essential part of your tenancy agreement as it sets the foundation for your stay. While most check-ins go smoothly, sometimes problems might arise. If you encounter a problem during check-in, the first step is to contact the landlord ...