Can I contact the landlord before making a reservation request?
As Spotahome is an online booking site for accommodation, the system doesn't allow to contact the owner before the booking is confirmed.
We visit each verified room and apartment personally and provide you with many photos a video tour and a floor plan so you can see all the details before moving to your new city.
Properties that have not been checked or visited by our Homecheckers, enjoy the same guarantees as verified accommodations.
You can request verification of these accommodations to activate the process with higher priority.
If you have a question or want to know something that is not in the description or ask more information about the landlord, feel free to u
se the Contact Form to reach out to our team who will be happy to help you with your query.
As soon as the booking is confirmed, you will receive the Landlord's personal details so you can arrange the arrival and other details.
Related Articles
Can the landlord propose changes to my booking request?
The Landlord may need to apply some changes before confirming the request. This is good news, it means that the Landlord is interested in your request! Changes can include: specifying some conditions, change of check-in/check-out due to the ...
Does modifying my booking request carry any cost?
If the request is still pending - we mean that the landlord has not yet accepted the request-, you can request any modification related to the booking period. All you need to do is click at the specific booking request you want to modify, complete ...
Where are the landlord's contact details?
Please review your booking confirmation email, which you received when the landlord accepted your request. The subject will also include your booking ID (e.g. "Booking Confirmation ABC123-DE"). In the section "About your landlord", you can find the ...
What happens if I contact my landlord, and they want to cancel?
If your landlord wants to cancel your reservation, we recommend that you contact us as soon as possible, so that we can help you find a solution. Our team will examine the problem in more detail and find the most appropriate resolution. Remember that ...
How can I cancel my booking request?
To manage your booking requests simply log into your account and go to My Bookings. There you will find a record of all your incomplete, pending, accepted or cancelled Booking Requests. If the request is still pending - we mean that the landlord has ...