What are the eligibility requirements for the Deposit Protection guarantee?
To be eligible for the Deposit Protection Guarantee, tenants must meet the following requirements:
- Deposit Protected tag: The listing you have booked must have been tagged as "Deposit Protected" at the time of booking.
- Submit Visual Evidence: Provide photographic or video documentation of the property's condition within 48 hours of the check-in date. This documentation should clearly show the state of the property, including any pre-existing damages or issues, to establish a record of the property's condition at the start of the tenancy.
- Document All Areas: Damage in areas not documented during the check-in process will be excluded from coverage.
- Adhere to Rental Contract Conditions: Comply with all original conditions of the rental contract. This includes adhering to the check-out date, timely payment of utility bills, and avoiding actions that may incur additional costs for the tenant or landlord.
These requirements must be met for Spotahome to cover the tenant's security deposit under the Deposit Protection Guarantee.
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The Deposit Protection guarantee is included in the Spotahome fee on properties tagged as "Deposit Protected", with no additional cost required. To benefit from this guarantee, simply ensure you meet the eligibility requirements.
Does Spotahome provide a guarantee for the deposit?
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Which are the steps to claim the Deposit Protection guarantee?
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What happens if the landlord does not return my deposit?
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