How can I claim on the Spotahome Plus guarantees?

How can I claim on the Spotahome Plus guarantees?

If you are a Spotahome Plus landlord and need to make a claim on the guarantees, here's the process to follow:

1. Understand the Spotahome Plus Guarantees

Spotahome Plus guarantees provide protection against potential issues, such as non-payment of rent or tenant disputes. These guarantees are only available for bookings that have passed Spotahome’s verification process. Once a tenant is verified and their booking is approved, the reservation is covered under Spotahome’s guarantees.

2. Identify the Issue Covered by the Guarantee

Before making a claim, ensure the issue you are facing is covered by the Spotahome Plus guarantees. These guarantees typically cover:

  • Non-payment of rent: If the tenant fails to pay rent on time, Spotahome can step in.
  • Early tenant exit: If the tenant leaves before the end of their agreed-upon rental period, the guarantee can help mitigate the impact.
  • Damages or tenant-related disputes: Coverage may also apply if there are issues related to damages caused by the tenant or disputes that arise during the tenancy.

3. Contact Spotahome Support

To begin the claims process, contact Spotahome’s support team as soon as the issue arises. Here’s how you can reach out:

  • Via the Landlord Panel: Use the Contact Form to send a message to the Spotahome support team.
  • Provide Evidence: Be ready to provide evidence related to your claim, such as unpaid invoices, communication logs with the tenant, photos of damages, or any other supporting documents. You can find more information about the evidence you need to provide and the criteria you need to meet in our Terms and Conditions: https://www.spotahome.com/terms-and-conditions

4. Spotahome Review and Resolution

Once you’ve submitted your claim, Spotahome will review the details and determine if the situation is covered under the guarantee. We will inform you promptly about the next steps of the process.


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