How do I get in touch with the tenant?
Reaching out to the tenant before the booking is confirmed is not permitted, as this helps maintain a secure and efficient booking process for everyone involved. In the booking request, you will have access to the tenant's profile, income details, and a personal introduction to get to know them better.
Once your booking is confirmed on Spotahome, you will receive a booking confirmation email containing the tenant’s contact details, including their email address and phone number. This allows you to easily communicate with the tenant regarding any necessary arrangements or queries related to the booking.
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Where are the landlord's contact details?
Please review your booking confirmation email, which you received when the landlord accepted your request. The subject will also include your booking ID (e.g. "Booking Confirmation ABC123-DE"). In the section "About your landlord", you can find the ...
What should I do if the landlord does not respond to my messages?
You can use the contact details provided in the booking confirmation email to get in touch with your landlords. We provide you with an email address and phone number at the time of booking confirmation and we recommend to send the landlord a first ...
How do I accept a booking request?
When you receive a new booking request on Spotahome, you will be notified via Email, Whatsapp and notifications in the Spotahome app. To accept a booking, open your Landlord Panel and Navigate to the Bookings section. Under the Pending bookings ...
How does the booking process work?
You can proceed with your booking by following these easy steps: 1. Search for your perfect property Our virtual tours, and detailed home and neighbourhood descriptions will help you make your decision. Don’t forget to check the landlord policies ...
Can I contact the tenant before I confirm the booking?
As Spotahome is an online platform for accommodation, you will only be able to directly contact the tenant after you have confirmed a booking. In case you have any specific questions about the Tenant, firstly check your Booking Request email and ...