How will Spotahome inform me about a new Booking Request?

How will Spotahome inform me about a new Booking Request?

When you receive a new booking request, we will notify you in several channels:

Email: You will receive an email from Spotahome with the subject You have a new booking request!. To ensure you receive these communications, please make sure you have added the correct email address to your account and that emails from Spotahome are not marked as spam. The email will include the following information:

    • Property Address

    • Move In and Move Out Dates

    • Contract Type

    • Booking Reference (Quote this whenever talking to your Account Manager to help them to locate your booking easily)

    • Tenant Information

      • Tenant Name

      • Tenant Age

      • Country

      • Gender

      • Occupation  (Student / Professional)

      • Tenant Message

      • How the Tenant will pay

    • Financial Information

      • Rent Price

      • Deposit

      • Bills


Whatsapp Message: You will receive a Whatsapp message from Spotahome for each new booking request you receive. It is important to check that your contact details are correct and that you have opted in for Whatsapp alerts to receive these notifications


Spotahome Landlord Panel:: Log in to your Spotahome account and navigate to your Bookings section of the dashboard. Under the Pending section you will see a list of all booking requests requiring you to Accept or Reject. When you click on the Booking Request you will see the information about the Booking Request:

    • Tenant Information

    • Tenant Message

    • Dates

    • Financial Information

      • Rent Price

      • Total Contract Value

      • Contract Details


Mobile App Notifications: If you have the Spotahome mobile app installed on your smartphone, ensure that push notifications are enabled. This way, you will receive alerts on your mobile device for any new booking requests.

From each channel, you will be able to either accept, reject or modify your new booking request.



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