For all the Plus and All-in bookings, your monthly rent (after the first payment already paid when confirming your booking request) will be automatically collected via Stripe, our trusted online payment platform provider.
In order to smoothly process your rent collection payments, you will have to set up your SEPA Direct Debit mandate following the instructions on the dedicated email we will have sent you. Before each rent payment, we will send you an email notification, informing you of:
- The amount due for this rent payment
- The payment’s due date
- The payment method you have setup for your rent payments
In order to make sure that the amount will be received by Spotahome by the due date, make sure you have enough balance in your bank account, as well as checking if your bank has put any restrictions or limits on your account.
If you foresee any issues with your payment, please get in touch with our Customer Support. They will be happy to assist you and guide you through the process.
Finally, if you anticipate any changes to your booking in the near future, please get in touch with us. This will enable us to adjust your booking conditions promptly and help you avoid any unnecessary charges.