How does the check-out process work?
Once you reach the end of the tenancy, please get in touch with your landlord to arrange the check-out and hand-over of the keys. Please take into consideration:
- Contract Termination: Even if you booked for only a short stay, you may have to give notice to your landlord. Usually a notice period of 30 days is required, however, check your signed lease agreement to understand if you have to give notice earlier than that.
- Leaving the apartment: We recommend to take photos and a video both at check-in and at check-out, to make sure that in case there are any issues with the apartment after you leave, you have visual evidence that you left the property clean and undamaged.
- Hand-over of the keys: If you are required to leave the keys in a lock-box or mail box, make sure you stay in touch with the landlord to confirm where they are and when they were deposited.
- Security deposit: In most cases the landlord will not return the security deposit on the day of the check-out. Even if the apartment is clean and no damages were left, the landlord may need to wait for the final utility bills to come in, before being able to review that everything was in order and processing the return of your deposit.
Related Articles
How does the booking process work?
You can proceed with your booking by following these easy steps: 1. Search for your perfect property Our virtual tours, and detailed home and neighbourhood descriptions will help you make your decision. Don’t forget to check the landlord policies ...
What is the verification process?
Each tenant that has a booking request accepted by a Spotahome Plus or All-in landlord is required to complete a verification process, which ensures the highest level of security to both tenants and landlords throughout the whole tenancy. In order to ...
Proof of Funds (Solvency check)
This step of the verification process is needed to ensure that you have the financial means to meet your rental payment obligations. Demonstrating solvency is essential in assessing a tenant's financial capability, ensuring the reliability of rent ...
What if my promotional code doesn't work?
Promo codes can be applied at Checkout on the payment page. If you have a promo code please input it here to receive the discount. Please see the screenshot below: If the promotional code doesn't work, please make sure that there are no empty spaces ...
How can I check the status of my booking?
To check the status of your booking, log in to your account and click on the "Bookings" tab. Find the booking you want to check and click on it to see its status, which will either be "Confirmed" or "Pending". If it's pending, you can contact our ...