I want my rent to be collected via bank transfer, can I do it?
We do not accept bank transfer as a payment method. For rent collection payments, we only accept SEPA Direct Debit or a non-EEA Card (with a 4% processing fee) as payment methods.
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How does Spotahome process my rent payments?
For all the Plus and All-in bookings, your monthly rent (after the first payment already paid when confirming your booking request) will be automatically collected via Stripe, our trusted online payment platform provider. In order to smoothly process ...
How can I change my payment method for rent collection?
If you are a tenant, and you want tchange your payment method for rent collection on Spotahome, you will always have to contact our Customer Support team. The ability to change your payment method depends on what was originally suggested after your ...
How to activate your payment method for Spotahome rent collection
As a tenant with a confirmed booking in a property covered by our Plus or All-in guarantee, all monthly rent payments will be collected through Spotahome's rent collection service through Stripe, our partner payment platform. How do I activate my ...
My bank account is not supported for SEPA Direct Debit mandate
In order to activate SEPA Direct Debit payment method and be ready, you will have to be the owner of a European bank account from a SEPA country, namely one of the 36 countries that are part of the Single Euro Payments Area (SEPA). You can find more ...
Can Spotahome send me an invoice for my rent collection payments?
Spotahome cannot generate invoices for your rent collection monthly payments, as Spotahome is only transacting the money to the landlord. If you need an invoice for your rent collection payments, please ask directly to your landlord