Spotahome has partnered with LEM Verify, a leading identity verification company, to ensure the authenticity of all our users. 

This step must be completed by all the users you have identified in your Tenant Profile.

This will take you only a couple of minutes, if you have your ID/Passport ready.

By completing the identity verification process, you will establish immediate trust with your landlord. 

How to access LEM verification:

Both you and any of the Flatmates or users that will support you financially that you have identified in your Tenant Profile will receive an email from LEM verify, from which you can begin the verification.

How to complete LEM verification:

• Access the verification platform provided by Spotahome from the email
• Provide your current address accurately.
• Upload a clear copy or photograph of your valid passport or national ID.
• Complete a quick liveness check using your camera. This may involve following on-screen instructions or capturing a short video.

Tips for a Fast and Successful Process:

• Share High-Quality Document Pictures:
  • Ensure all four corners of your document are in view.
  • Make sure the document is clear, readable, and not obstructed by fingers.
  • Avoid any shadowing or glare when capturing and uploading the images.
• Check Document Validity:
  • Verify that all your documents are currently valid and not expired.
  • Rest assured that your documents will be stored securely and in compliance with GDPR regulations.

Completing the profile verification process is crucial to accessing the benefits of the Spotahome Plus or All-in program and ensuring a smooth move-in process. By following the steps outlined above and adhering to the provided tips, you can ensure a fast and successful completion of your verification. If you have any further questions or need assistance, please feel free to contact our support team.