At Spotahome, we are committed to ensuring a secure and transparent booking process for our users. If a landlord requests an additional or different payment than what was advertised in the listing or mentioned in your booking confirmation, follow these steps to protect yourself:

1. Do Not Agree to Pay Outside the Platform: Do not make any additional payments outside of the Spotahome platform. This helps ensure that your transaction is secure and covered by our protections.

2. Contact Customer Support: Immediately reach out to our customer support team to report the issue. Provide the following information:

   • The amount that was advertised on the listing.
   • The amount the landlord is now requesting.
   • Any messages or communications you have had with the landlord regarding the payment.

Once you report the issue, Spotahome will take the following actions:

• Investigation: We will investigate the payment request to determine if it violates our policies.
• Resolution: Spotahome will work to resolve the issue fairly and promptly. This may involve negotiating with the landlord or clarifying any misunderstandings.
• Possible Booking Cancellation: If the landlord is found to be in violation of our policies, Spotahome may cancel the booking. In such cases, we will issue a refund to ensure you are not financially impacted.

By following these guidelines, you can help ensure that your rental experience remains secure and hassle-free. Spotahome is dedicated to protecting your interests and providing support whenever needed.