What should I do if the landlord asks for more money than advertised?
At Spotahome, we are committed to ensuring a secure and transparent booking process for our users. If a landlord requests an additional or different payment than what was advertised in the listing or mentioned in your booking confirmation, follow these steps to protect yourself:
Do Not Agree to Pay Outside the Platform: Do not make any additional payments outside of the Spotahome platform. This helps ensure that your transaction is secure and covered by our protections.
Contact Customer Support: Immediately reach out to our customer support team to report the issue. Provide the following information:
- The amount that was advertised on the listing.
- The amount the landlord is now requesting.
- Any messages or communications you have had with the landlord regarding the payment.
Once you report the issue, Spotahome will take the following actions:
- Investigation: We will investigate the payment request to determine if it violates our policies.
- Resolution: Spotahome will work to resolve the issue fairly and promptly. This may involve negotiating with the landlord or clarifying any misunderstandings.
- Possible Booking Cancellation: If the landlord is found to be in violation of our policies, Spotahome may cancel the booking. In such cases, we will issue a refund to ensure you are not financially impacted.
By following these guidelines, you can help ensure that your rental experience remains secure and hassle-free. Spotahome is dedicated to protecting your interests and providing support whenever needed.
Do you still have questions? Use the Contact Form to reach out to our team who will be happy to help you with your query.
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