Here’s our policy regarding landlord-initiated cancellations and how we handle them:

• Cancellation Procedure: If a landlord cancels your booking, they must request the cancellation through Spotahome directly.
• Refund Assurance: Spotahome guarantees a full refund of your payments if the landlord cancels your booking. Alternatively, we can offer alternative properties that fit your needs using the already charged amounts.
• Last Minute Cancellations: In cases of last-minute cancellations, you may also be entitled to compensatory payments to assist with emergency accommodation costs.