What happens if I contact my landlord, and they want to cancel?
If your landlord wants to cancel your reservation, we recommend that you contact us as soon as possible, so that we can help you find a solution.
Our team will examine the problem in more detail and find the most appropriate resolution. Remember that your payment is secure as it is transferred to the owner 48 hours after your arrival.
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How can I cancel my booking request?
To manage and cancel your booking requests, follow these steps: Log into Your Account: Access your Spotahome account. Navigate to the Bookings section: Go to the "Bookings" section where you'll find a record of all your incomplete, pending, accepted, ...
How can I cancel my booking?
How can I cancel my booking? You can request the cancellation of a confirmed booking only through your Tenant Panel. This ensures the correct cancellation conditions and timeframes are applied, including the 24-hour grace period after booking ...
What should I do if the landlord asks for more money than advertised?
At Spotahome, we are committed to ensuring a secure and transparent booking process for our users. If a landlord requests an additional or different payment than what was advertised in the listing or mentioned in your booking confirmation, follow ...
What are Spotahome's cancellation policies for landlords?
If you are a landlord and decide to proceed with the cancellation of a confirmed booking, Spotahome has specific policies in place to ensure fairness for both landlords and tenants. Below is an outline of what happens if you cancel a booking at ...
What happens if the landlord cancels my booking?
Here’s our policy regarding landlord-initiated cancellations and how we handle them: Cancellation Procedure: If a landlord cancels your booking, they must request the cancellation through Spotahome directly. Refund Assurance: Spotahome guarantees a ...