Move-in Policy & Guarantees
After the Resident moves into the Accommodation, they have 24 hours to report any Significant Deficiencies in the living conditions or inaccuracies in the features of the Accommodation as advertised. To do so, they should send an email to help@spotahome.com, with the reservation number, while copying the Owner and attaching visual evidence (photos and/or videos) of the Essential Deficiencies. SPOTAHOME will then verify and assess the circumstances once the email has been received. The Owner is responsible for addressing any Essential Deficiencies and making the necessary repairs or adjustments to ensure that the Accommodation is in the expected and proper living conditions, as well as providing accurate features and pricing terms.
Related Articles
Should I document the condition of the property at check-in?
It is highly recommended to document the condition of the property at check-in. This will also help you avoid any disputes with the landlord over damages at the end of your tenancy. Take photos or videos of any existing damages or issues and make ...
What protections and guarantees does Spotahome offer?
Spotahome offers various protections and guarantees to ensure a secure and reliable booking experience for tenants and landlords. These include verified properties, secure payments, a flexible cancellation policy, and customer support. These measures ...
How does the check-out process work?
Once you reach the end of the tenancy, please get in touch with your landlord to arrange the check-out and hand-over of the keys. Please take into consideration: Contract Termination: Even if you booked for only a short stay, you may have to give ...
What happens if there is a problem during check-in?
Check-in is an essential part of your tenancy agreement as it sets the foundation for your stay. While most check-ins go smoothly, sometimes problems might arise. If you encounter a problem during check-in, the first step is to contact the landlord ...
What happens if the accommodation is not clean at check-in?
If the accommodation is not clean at check-in, contact the landlord or property manager to have the property cleaned. If they are unable or unwilling to do so, contact Spotahome for assistance. We will help you find a solution, which may include a ...