My bank account is not supported for SEPA Direct Debit mandate

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  For all the Plus and All-in bookings, your monthly rent (after the first payment already paid when confirming your booking request) will be automatically collected via Stripe, our trusted online payment platform provider. In order to smoothly process ...

• How to activate your payment method for Spotahome rent collection

  As a tenant with a confirmed booking in a property covered by our Plus or All-in guarantee, all monthly rent payments will be collected through Spotahome's rent collection service through Stripe, our partner payment platform. How do I activate my ...

• How can I change my payment method for rent collection?

  If you are a tenant, and you want tchange your payment method for rent collection on Spotahome, you will always have to contact our Customer Support team. The ability to change your payment method depends on what was originally suggested after your ...

• I want to my rent to be collected via bank transfer, can I do it?

  We do not accept bank transfer as a payment method. For rent collection payments, we only accept SEPA Direct Debit or a non-EEA Card (with a 4% processing fee) as payment methods.

• I have set up SEPA Direct Debit, but the rent charge is not being successful

  There may be different reasons why this might happening: Typos when adding your payment method: you might have wrongly spelled your CVV or expiration date of your non-EEA card. You might not have sufficient funds on your payment method to complete ...