When a tenant submits a booking request, the status of that request can change based on the actions taken by both the landlord and the tenant. Below is an explanation of the different booking statuses:

Waiting for Landlord

• Description: This status appears when a booking request is created, and the landlord has not yet responded.
• Response Time: Landlords have 24 business hours to respond to a booking request. If they do not accept, reject, or ask to modify it within this timeframe, one of our account managers will proactively contact the landlord to determine how they want to handle the request.
• Typical Response: While many requests are confirmed much sooner, Spotahome aims to ensure all booking requests are addressed within 24 business hours to give landlords sufficient time to review and approve the details. Response times can be influenced by various factors such as time zone differences, public holidays in the landlord's country, or personal reasons.
• Landlord Response Time: You can check the average response time of a specific landlord by clicking the "Landlord" button on their listing, which will redirect you to the Landlord section.
  

• Description: This status is shown when the landlord has accepted the booking request, but the payment for the first 30 days' rent plus the Spotahome fee from the tenant has failed.
  
• Possible Reasons for Payment Failure:
  • Exceeded credit limit on your credit card.
  • Fraud prevention measures requiring your authorization.
  • Insufficient funds in your debit card.
  • Issues validating your payment method.
  • Declined payment by your bank.
  • Incorrect CVV number.
  • Transaction exceeding your account’s activity limit.
  • Expired card.
  • Incomplete 2-factor authentication prompt.
    
• Solutions
  
• Try using a different payment method.
  
• Contact your bank for assistance or to authorize the transaction.
  
• Ensure your card details are correct and up-to-date.
  
• Check for adequate funds and card validity.
  

Landlord Reject

• This status appears when the landlord has rejected the booking request.

Canceled by Tenant

• This status appears when the tenant has canceled the booking request before the landlord could respond. Additionally, a booking that was rejected by the landlord will show this status after 5 days.

Booking

• This status appears when the booking is confirmed, meaning it has been accepted by the landlord and the payment has been successfully processed. At this point, the tenant will have already received a confirmation email, which will show the landlord contact details. Therefore, the tenant can now contact the landlord directly. If you can't freceived your confirmation email, please check your Spam folder. If it is not there either, please contact us and we will send it to you again. The landlord contact details can also be found on the Tenant Panel. 

For any further questions or support, please don't hesitate to contact our team through the Contact Form. We're here to assist you with your booking process.