What are the cancellation policies in Spotahome?

At Spotahome, we understand that plans can change. Here’s an overview of our cancellation policy to guide you through the process:60 Days or More Before Check-In:

Cancellation Timeframes and Refunds

1. 60 Days or More Before Check-In:
   
   • Refund: Tenants can receive a full refund of their down payment on the rent.
   • Booking Fee: The booking fee is non-refundable for confirmed bookings.
     

2. Between 30 and 59 Days Before Check-In:

   • Refund: Tenants are eligible for a 50% refund of their down payment on the rent.
   • Booking Fee: The booking fee remains non-refundable for confirmed bookings.

3. 29 Days or Less Before Check-In:

   • Refund: There will be no refund on the tenant's down payment on the rent.
   • Booking Fee: The booking fee is non-refundable for confirmed bookings.
     

Please note that the booking fee is non-refundable once a booking is confirmed.

If you need to cancel your booking, you can do so from the Bookings section of your Tenant Panel, or contact our support team as soon as possible via our Contact Form

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