What do I do if the tenant gave wrong information during the booking process?

What do I do if the tenant gave wrong information during the booking process?

If a tenant has provided incorrect information during the booking process you can seek assistance from Spotahome.
If you are unable to resolve the issue directly with the tenant, contact Spotahome's customer support.
They can provide you with specific instructions based on the situation and help facilitate communication with the tenant.


    • Related Articles

    • What if the booking information on my profile is incorrect?

      If the booking information on your profile is incorrect, you can log in to your account, go to the "Bookings" tab, and click on the booking with incorrect information. If the information is editable, you can make the necessary changes directly on the ...
    • How does the booking process work?

      You can proceed with your booking by following these easy steps: 1. Search for your perfect property Our virtual tours, and detailed home and neighbourhood descriptions will help you make your decision. Don’t forget to check the landlord policies ...
    • What information is provided with a booking request?

      When you receive a new booking request, all relevant information will be displayed in your landlord panel. Here’s a detailed breakdown of what each section includes Booking Number This is a unique identifier for each booking request. Always provide ...
    • What is instant booking?

      If you’re looking to speed up your booking process this is your best option. Some of the Spotahome properties offer instant acceptance of your requests if you fulfill specific rules set by the landlord to be immediately accepted. The predefined ...
    • How do I get in touch with the tenant?

      Once your booking is confirmed on Spotahome, you will receive a booking confirmation email containing important information. Among this information are the tenant’s contact details, including their email address and phone number. This allows you to ...