What happens if I contact my landlord, and they want to cancel?
If your landlord wants to cancel your reservation, we recommend that you contact us as soon as possible, so that we can help you find a solution.
Our team will examine the problem in more detail and find the most appropriate resolution. Remember that your payment is secure as it is transferred to the owner 48 hours after your arrival.
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What should I do if the landlord asks for more money than advertised?
At Spotahome, we are committed to ensuring a secure and transparent booking process for our users. If a landlord requests an additional or different payment than what was advertised in the listing or mentioned in your booking confirmation, follow ...
How can I cancel my booking request?
To manage and cancel your booking requests, follow these steps: Log into Your Account: Access your Spotahome account. Navigate to the Bookings section: Go to the "Bookings" section where you'll find a record of all your incomplete, pending, accepted, ...
What are the cancellation policies in Spotahome?
At Spotahome, we understand that plans can change. Here’s an overview of our cancellation policy to guide you through the process:60 Days or More Before Check-In: Cancellation Timeframes and Refunds 60 Days or More Before Check-In: Refund: Tenants ...
How can I cancel my booking?
You can request the cancellation of a confirmed booking directly from your profile. Go the section "My Bookings" and go to "Cancel Booking". You will see the applicable cancellation policies and will be asked to confirm. Please consider that it may ...
What happens if the landlord cancels my booking?
Here’s our policy regarding landlord-initiated cancellations and how we handle them: Cancellation Procedure: If a landlord cancels your booking, they must request the cancellation through Spotahome directly. Refund Assurance: Spotahome guarantees a ...