What happens if I contact my landlord, and they want to cancel?
If your landlord wants to cancel your reservation, we recommend that you contact us as soon as possible, so that we can help you find a solution.
Our team will examine the problem in more detail and find the most appropriate resolution. Remember that your payment is secure as it is transferred to the owner 48 hours after your arrival.
Related Articles
How can I cancel my booking request?
To manage your booking requests simply log into your account and go to My Bookings. There you will find a record of all your incomplete, pending, accepted or cancelled Booking Requests. If the request is still pending - we mean that the landlord has ...
What should I do if the landlord asks for more money than advertised?
If the landlord is requesting an additional/different payment than what was advertised on the listing or the one that you received on your booking confirmation, you should not agree to pay the additional amount outside of the platform. Instead, you ...
Can I contact the landlord before making a reservation request?
As Spotahome is an online booking site for accommodation, the system doesn't allow to contact the owner before the booking is confirmed. We visit each verified room and apartment personally and provide you with many photos a video tour and a floor ...
Does modifying my booking request carry any cost?
If the request is still pending - we mean that the landlord has not yet accepted the request-, you can request any modification related to the booking period. All you need to do is click at the specific booking request you want to modify, complete ...
What happens if I have a problem when the customer support team is not available?
If you have a problem when the customer support team is not available, please reach out to us through the contact form regardless. Our team will respond to you as soon as possible. In case of an emergency, you can also refer to the emergency contacts ...