What happens if I have a problem when the customer support team is not available?
If you have a problem when the customer support team is not available, please reach out to us through the contact form regardless. Our team will respond to you as soon as possible. In case of an emergency, you can also refer to the emergency contacts provided in your tenancy agreement.
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What happens if I have issues with my landlord?
If you have issues with your landlord, we recommend first trying to address them directly with the landlord in a respectful manner. If this does not resolve the issue, please reach out to our customer support team for further assistance. Depending on ...
What happens if there is a problem during check-in?
At Spotahome, we try to make our property listings as transparent as possible with high-quality photos, videos, and floorplans. Our Homecheckers know how important it is to make sure you have as much information as possible so you can rent with peace ...
What is the service fee?
When a tenant sends a booking request for your property on Spotahome, it's essential to understand the associated service and commission fees: Service Fee: Charging Timing: The service fee is applied only after you accept and confirm the booking ...
Do I have to pay any extra commission or fees outside the platform?
At Spotahome, we aim to provide transparency and clarity regarding all fees and charges involved in the booking process. Here’s a detailed breakdown to help you understand the costs associated with your booking: Service Fees Spotahome charges a ...
What happens if something breaks in the apartment?
If something breaks in the apartment, we strongly recommend you to inform your landlord or property manager as soon as possible. They are responsible for repairing any damages or broken items in the property. However, if you are unable to reach out ...