What happens if the accommodation does not match the listing description?
If the accommodation does not match the listing description, you can contact the landlord or property manager to discuss the issue.
If they are unable or unwilling to address the issue, or you can't come to an agreement with them, please contact us via our Contact Form within 24 hours after you move in and tell us what the issue is. It’s important that you do this as we normally transfer the rent payment to the landlord 48 hours after your move-in date if we don’t hear from you. Please note that in order for Spotahome to be able to assess the reported issue, visual evidence is required.
We'll investigate the matter with the landlord, and if the claim is valid, we will then give the landlord 36 hours to start taking action to solve the problem.
If the issue is not solved, then our Relocation Guarantee comes into effect. Our agents will immediately find you a new home, cover any hotel expenses if needed or proceed with a full refund depending upon your choice.
Do you still have questions? Use the Contact Form to reach out to our team who will be happy to help you with your query.
Related Articles
How can I add a listing description?
The main description of your listing on Spotahome is created by Spotahome to be as objective as possible and cannot be directly edited by landlords. If you need to update or modify anything in your listing's description, please contact your account ...
How can I find an accommodation?
Spotahome offers a convenient platform to find various types of accommodations across different cities and neighborhoods. Whether you’re looking for a eidium-term rental, a long-term lease, or student housing, here’s how you can efficiently search ...
What happens if the accommodation is not clean at check-in?
If the accommodation is not clean at check-in, contact the landlord or property manager to have the property cleaned. If they are unable or unwilling to address the issue, or you can't come to an agreement with them, please contact us via our Contact ...
How can I list my property on the website?
Creating a new listing on Spotahome is a straightforward process. Follow these steps to get your property listed: Access the Landlord Panel Log in to your Spotahome account and navigate to the Landlord Panel. Add a listing In the listing section, ...
How can I verify my listing?
At Spotahome, we ensure that all properties listed on our platform are thoroughly verified, providing trust and peace of mind to thousands of tenants booking their next home. Verification is also important for landlords, as it is particularly ...