What happens if the accommodation does not match the listing description?

What happens if the accommodation does not match the listing description?

If the accommodation does not match the listing description, you can contact the landlord or property manager to discuss the issue.
If they are unable or unwilling to address the issue, contact the Spotahome customer support team.
We'll investigate the matter and work with you to find a solution, which may include a relocation or a refund.
Please note that in order for Spotahome to be able to assess the reported issue, visual evidence is required.
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