What happens if the landlord does not show up at check-in?

What happens if the landlord does not show up at check-in?

If the landlord does not show up at check-in, please contact them immediately to find out what is going on.

If the landlord doesn't respond, or you can't come to an agreement with them, please contact us via our Contact Form within 24 hours after you move in and tell us what the issue is. It’s important that you do this as we normally transfer the rent payment to the landlord 48 hours after your move-in date if we don’t hear from you. 

If the landlord remains unreachable, then our Relocation Guarantee comes into effect. Our agents will immediately find you a new home, cover any hotel expenses if needed or proceed with a full refund depending upon your choice.
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Do you still have questions? Use the Contact Form to reach out to our team who will be happy to help you with your query.

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