What happens if the landlord does not show up at check-in?

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  If you have issues with your landlord, we recommend first trying to address them directly with the landlord in a respectful manner. If this does not resolve the issue, please reach out to our customer support team for further assistance. Depending on ...

• What happens if the accommodation is not clean at check-in?

  If the accommodation is not clean at check-in, contact the landlord or property manager to have the property cleaned. If they are unable or unwilling to do so, contact Spotahome for assistance. We will help you find a solution, which may include a ...

• What happens if there is a problem during check-in?

  Check-in is an essential part of your tenancy agreement as it sets the foundation for your stay. While most check-ins go smoothly, sometimes problems might arise. If you encounter a problem during check-in, the first step is to contact the landlord ...

• What happens if the accommodation does not match the listing description?

  If the accommodation does not match the listing description, you can contact the landlord or property manager to discuss the issue. If they are unable or unwilling to address the issue, contact the Spotahome customer support team. We'll investigate ...

• What happens if the landlord cancels my booking?

  If a landlord is cancelling the booking, they should request the cancellation from Spotahome directly. We will offer you a full refund of your payments, or offer alternative properties for which you can use the already charged amounts. In case of a ...