What happens if the owner changes the original reservation conditions?
If the owner changes the original reservation conditions, such as the rental price, move-in date, or amenities included, without your consent, you should immediately notify our customer support team.
Spotahome has policies in place to protect tenants from changes to the original reservation conditions made by the owner without prior consent. We will investigate the issue and work to resolve it in a fair and timely manner. In some cases, the reservation may be cancelled and we will issue a refund if the owner is found to be in violation of their policies.
It is important to remember that any changes to the original reservation conditions should be agreed upon by both parties and made through our platform. Any attempt to change the conditions outside of the platform is strictly prohibited and may result in the suspension or termination of the owner's account.
If you have any questions or concerns, you can contact our customer support team for assistance.
Related Articles
What happens if the landlord modifies my booking?
At Spotahome, we prioritize maintaining the integrity of your rental reservation. If the owner makes changes to the original reservation conditions—such as the rental price, move-in date, or included amenities—without your consent, please follow ...
Can the landlord propose changes to my booking request?
When you submit a booking request, it's essential to understand that the process isn't always set in stone. In some instances, the landlord might propose changes to your booking request. Here's what you need to know about this possibility: Why Might ...
How can I modify my booking?
If you wish to modify your reservation, you can log in to your account, go to the "Bookings" tab, and click on the booking you wish to modify. If the information is editable, you can make the necessary changes directly on the page. If not, contact ...
Does modifying my reservation have any cost?
At Spotahome, we understand that plans can change. Here’s a concise guide to modifying your reservation: Types of Changes: Common changes include modifying the move-in date, extending or shortening your stay, or adding/removing guests. Review Terms: ...
What happens if I contact my landlord, and they want to cancel?
If your landlord wants to cancel your reservation, we recommend that you contact us as soon as possible, so that we can help you find a solution. Our team will examine the problem in more detail and find the most appropriate resolution. Remember that ...