What if the booking information on my profile is incorrect?
If the booking information on your profile is incorrect, you can log in to your account, go to the "Bookings" tab, and click on the booking with incorrect information. If the information is editable, you can make the necessary changes directly on the page. If not, contact our customer support team and provide them with the correct information. We will update your booking information and notify you when it's changed.
Related Articles
How can I modify my booking?
If you wish to modify your reservation, you can log in to your account, go to the "Bookings" tab, and click on the booking you wish to modify. If the information is editable, you can make the necessary changes directly on the page. If not, contact ...
What do I do if the tenant gave wrong information during the booking process?
If a tenant has provided incorrect information during the booking process you can seek assistance from Spotahome. If you are unable to resolve the issue directly with the tenant, contact Spotahome's customer support. They can provide you with ...
What is instant booking?
If you’re looking to speed up your booking process this is your best option. Some of the Spotahome properties offer instant acceptance of your requests if you fulfill specific rules set by the landlord to be immediately accepted. The predefined ...
How can I check the status of my booking?
To check the status of your booking, log in to your account and click on the "Bookings" tab. Find the booking you want to check and click on it to see its status, which will either be "Confirmed" or "Pending". If it's pending, you can contact our ...
How can I cancel my booking?
You can request the cancellation of a confirmed booking directly from your profile. Go the section "My Bookings" and go to "Cancel Booking". You will see the applicable cancellation policies and will be asked to confirm. Please consider that it may ...