What if the booking information on my profile is incorrect?
If the booking information on your profile is incorrect, you can log in to your account, go to the "Bookings" tab, and click on the booking with incorrect information. If the information is editable, you can make the necessary changes directly on the page. If not, contact our customer support team and provide them with the correct information. We will update your booking information and notify you when it's changed.
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How can I modify my booking?
If you wish to modify your reservation, you can log in to your account, go to the "Bookings" tab, and click on the booking you wish to modify. If the information is editable, you can make the necessary changes directly on the page. If not, contact ...
What is instant booking?
If you’re looking to speed up your booking process this is your best option. Some of the Spotahome properties offer instant acceptance of your requests if you fulfill specific rules set by the landlord to be immediately accepted. The predefined ...
How will Spotahome inform me about a new Booking Request?
When you receive a new booking request, we will notify you in several channels: Email: You will receive an email from Spotahome with the subject You have a new booking request!. To ensure you receive these communications, please make sure you have ...
How do I accept a booking request?
When you receive a new booking request on Spotahome, you will be notified via Email, Whatsapp and notifications in the Spotahome app. To accept a booking, open your Landlord Panel and Navigate to the Bookings section. Under the Pending bookings ...
How can I cancel my booking?
You can request the cancellation of a confirmed booking directly from your profile. Go the section "My Bookings" and go to "Cancel Booking". You will see the applicable cancellation policies and will be asked to confirm. Please consider that it may ...