Related Articles
What happens if the accommodation does not match the listing description?
If the accommodation does not match the listing description, you can contact the landlord or property manager to discuss the issue. If they are unable or unwilling to address the issue, contact the Spotahome customer support team. We'll investigate ...
What happens if the accommodation is not clean at check-in?
If the accommodation is not clean at check-in, contact the landlord or property manager to have the property cleaned. If they are unable or unwilling to do so, contact Spotahome for assistance. We will help you find a solution, which may include a ...
Can I always modify my booking?
Changing a booking on SPOTAHOME depends on the specific circumstances of your booking. In general, you can change your booking, such as changing the dates or length of stay, but this will depend on the availability of the accommodation and the ...
What happens if the landlord does not show up at check-in?
If the landlord does not show up at check-in, please contact them immediately to find out what is going on. If you are still unable to reach them or if they do not respond, contact the Spotahome customer support team. We will help you reschedule the ...
What if I need a proof of accommodation for my Visa?
If you need proof of accommodation for your visa, you can contact us and we can provide you with what we call an “accommodation letter”. This document will include your name, the address of the property, the dates of your stay, and any other relevant ...