What is the service fee?

What is the service fee?

When a tenant sends a booking request for your property on Spotahome, it's essential to understand the associated service and commission fees:

Service Fee:

  • Charging Timing: The service fee is applied only after you accept and confirm the booking request, and it is deducted from the first 30 days' rent payment, once we transfer it to you 48 hours after the tenant's check-in.
  • Coverage: This fee includes professional listing and marketing (such as photos, videos, and SEO optimization), thorough tenant screening, and comprehensive booking management.
  • Payment Security: It provides a first payment guarantee and tools to track subsequent payments.
  • Support Services: Landlords receive ongoing customer support and access to dispute resolution services.

Commission Fees:

  • Timing: These fees are charged immediately upon accepting the booking.
  • Calculation: The commission is calculated as a percentage of the total contract value.
  • Total Contract Value: This value is determined by multiplying the monthly rent by the length of the contract.

These fees ensure that Spotahome can offer robust services to facilitate secure and efficient property rentals. For more details or assistance, please consult our Help Center or contact our support team.


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