Welcome to Spotahome! We understand that finding the perfect home can be a stressful process, which is why we are committed to providing you with the best possible experience. Here are the protections and guarantees we offer to ensure your peace of mind:
We take pride in the accuracy of our listings. Our Homecheckers personally visit and verify each property, taking high-quality photos, videos, and detailed descriptions. This way, you can trust that what you see online is what you'll get in reality.
Spotahome allows you to book your next home entirely online. This means no need for in-person visits or time-consuming arrangements. Simply find a verified property you like, complete the booking process on our platform, and secure your new home from anywhere in the world.
Your financial security is our priority. All payments made through Spotahome are processed securely. We use trusted and reliable payment gateways to ensure your transactions are safe and your personal information is protected.
We understand that plans can change. Spotahome offers a flexible cancellation policy within a certain timeframe after sending a booking request . Cancel free of charge before the owner responds to your request or if you find any fee that does not match what was agreed.
If the owner cancels your reservation at the last minute, we take care of your stay in a hotel while we look for another alternative.
If you encounter unforeseen issues with your booked property and you informed us with 24 hours after your check-in, Spotahome provides immediate assistance to resolve the issue. If the issue means that the property is in such a condition that you are unable to live in it then our Guarantee comes into effect. Our agents will immediately find you a new home, cover any hotel expenses if needed or proceed with a full refund depending upon your choice.