What protections and guarantees does Spotahome offer?
Spotahome offers various protections and guarantees to ensure a secure and reliable booking experience for tenants and landlords. These include verified properties, secure payments, a flexible cancellation policy, and customer support. These measures ensure financial protection, compliance with local laws, and assistance with any issues or concerns that may arise during the booking process.
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What guarantees does Spotahome offer?
Spotahome guarantees a reliable and secure booking experience by offering various assurances. We verify properties to ensure accurate descriptions and provide media content, including video tours, for a comprehensive overview. Payments are held in ...
What is the 3D Secure?
What is the 3D Secure? This is a newly required security step when making purchases on the internet, developed by Visa and MasterCard to provide a higher level of protection against fraudulent card use. Thanks to the 3D Secure you can be assured that ...
What is the verification process?
Each tenant that has a booking request accepted by a Spotahome Plus or All-in landlord is required to complete a verification process, which ensures the highest level of security to both tenants and landlords throughout the whole tenancy. In order to ...
What happens if I have a problem when the customer support team is not available?
If you have a problem when the customer support team is not available, please reach out to us through the contact form regardless. Our team will respond to you as soon as possible. In case of an emergency, you can also refer to the emergency contacts ...
Can I cancel my booking under Force Majeure
Spotahome's cancellation policy allows for cancellations due to force majeure, which refers to unforeseeable circumstances that prevent the fulfilment of a contract or reservation. However, the specific circumstances that qualify as force majeure may ...