What should I do if I have problems with my Landlord Panel?

What should I do if I have problems with my Landlord Panel?

If you are experiencing issues with the Landlord Panel, here are a few of the most common issues that you may face and some things to try to resolve them:

What can I do if I can’t remember my password?

If you are unable to log in to the Landlord Panel because you have forgotten your password, you can try and reset by selecting the “Forgot Password?” in the Landlord Panel. You will then be asked to enter your email address and click the “Send Reset Link” button. You will receive an email with instructions on how to reset your password.

What can I do if I am unable to see my listings in the Landlord Panel / I receive an error message?

First, try and refresh your browser to see if this resolves the issue. If not, try and log out of your Landlord Panel and then log in again. If the error still persists, you can try and delete the Cookies in your browser.

Please be aware that from time to time our team will be doing maintenance work on the Landlord Panel which can cause some temporary issues.

When I make changes in my Landlord Panel, they are not being applied. What can I do?

Please remember that any time you make changes within the Landlord Panel (e.g. to Price, Deposit, Bills etc.) these will only be applied if you click on the button that appears in each section. If you have any issues with these changes not being saved, please retry making the changes and saving them.

What should I do if I still have issues with my Landlord Panel?

If you are still experiencing issues, please send an email to hello@spotahome.com so one of our team can assist you with these issues. It is important to provide the following information to help us solve the issue as quickly as possible:

Account Email Address:

Device Type (Mobile or Desktop) : 

Browser Version:

Summary of Issue:

Screenshot :

Do you still have questions? Use the Contact Form to reach out to our team who will be happy to help you with your query.

    • Related Articles

    • What happens if I have issues with my landlord?

      If you have issues with your landlord, we recommend first trying to address them directly with the landlord in a respectful manner. If this does not resolve the issue, please reach out to our customer support team for further assistance. Depending on ...

    • How can I modify my Landlord Policies?

      The Landlord Policies section is a valuable tool for providing additional information about your property that doesn't fit into the standard listing categories. Although you can't edit this section directly from your Landlord Panel, your dedicated ...

    • What information is provided with a booking request?

      When you receive a new booking request, all relevant information will be displayed in your landlord panel. Here’s a detailed breakdown of what each section includes Booking Number This is a unique identifier for each booking request. Always provide ...

    • What can I do in the Landlord Panel?

      The Landlord Panel is the dashboard which allows you to edit and modify information related to your property listings and account. The main sections of the Landlord Panel and their uses are as follows: This section gives you access to your listings ...

    • Where are the landlord's contact details?

      Please review your booking confirmation email, which you received when the landlord accepted your request. The subject will also include your booking ID (e.g. "Booking Confirmation ABC123-DE"). In the section "About your landlord", you can find the ...