What should I do if I'm missing a payment?

What should I do if I'm missing a payment?

If you believe a payment from Spotahome is missing, follow these steps to identify and resolve the issue:

1. Verify the Payment Timeline

  • First Month’s Rent: Payment is made within 48 hours after the tenant moves in, minus Spotahome’s commission.
  • Monthly Rent Payments (Spotahome Plus): Payments are transferred by the 5th working day of each month.

Ensure the expected payment timeline has passed before taking further action.

2. Check Your Account Setup

  • Confirm that your bank details in the Settings section of your Landlord Panel are correct and up to date.
  • For Spotahome Plus rent payments only, ensure your Stripe registration is fully completed. An incomplete Stripe setup can delay payments.

3. Confirm the Booking Status

Log in to your landlord account and check the status of the booking. Payments are processed only after the booking is confirmed, and the tenant has moved in.

4. Look for Notifications

Spotahome may send email updates if there’s a delay or issue with your payment. Check your email, including spam and junk folders, for any notifications.

5. Contact Spotahome Support

If you’ve confirmed that all information is correct and the payment is still missing, contact Spotahome Support through the Contact Form. Provide the following details for faster assistance:

  • Booking reference number
  • Payment period in question
  • Your account and bank details for verification

Common Causes of Missing Payments

  • Incorrect or incomplete bank information.
  • Incomplete Stripe registration.
  • Tenant move-in delays or unconfirmed bookings.
  • System processing delays.
Do you still have questions? Use the Contact Form to reach out to our team who will be happy to help you with your query.

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