What should I do if the landlord asks for payment outside the platform?
At Spotahome, your security is our priority. If a landlord asks for payment to confirm your booking, follow these guidelines to ensure your transaction is safe:
Confirm the Payment Details
Double-Check with the Landlord: Clarify what kind of payment they are requesting. Legitimate landlords may ask for payments that were agreed upon as part of your confirmed booking, such as a security deposit or landlord administration fee.
Be Cautious of These Red Flags
However, be cautious if:
- Different Payment Requests: The landlord asks you to make a payment to secure your booking that is different from the deposit mentioned in the listing, especially if you have already submitted this payment through the Spotahome platform.
- Suspicious Invoices: The landlord sends you an invoice with the Spotahome logo.
- Unbelievable Offers: The offer from the landlord seems too good to be true.
If you encounter any of the above situations:
- Check with Spotahome: Before submitting any payment, contact Spotahome to verify the legitimacy of the request. This will help you avoid potential scams.
- Be Extra Careful: Avoid sending payments outside the Spotahome platform to ensure your transaction is protected by our security measures and guarantees.
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