What should I do if the landlord does not respond to my messages?
You can use the contact details provided in the booking confirmation email to get in touch with your landlords. We provide you with an email address and phone number at the time of booking confirmation and we recommend to send the landlord a first email with your booking details and copy of ID right away, so they can start to set up your lease agreement.
If a landlord is taking some time to respond, don't be too shy to give them a quick call or sending them a message via SMS or Whatsapp for a little follow-up. Especially larger property management agencies may take some additional time if they are busy organising the check-ins of tenants with a closer move-in date.
If you have not heard from anyone in a couple of weeks, or your check-in is right around the corner, please don't hesitate to reach out to our team via our contact form.
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Where are the landlord's contact details?
Please review your booking confirmation email, which you received when the landlord accepted your request. The subject will also include your booking ID (e.g. "Booking Confirmation ABC123-DE"). In the section "About your landlord", you can find the ...
Can I contact the landlord before making a reservation request?
As Spotahome is an online booking site for accommodation, the system doesn't allow to contact the owner before the booking is confirmed. We visit each verified room and apartment personally and provide you with many photos a video tour and a floor ...
What happens if I have issues with my landlord?
If you have issues with your landlord, we recommend first trying to address them directly with the landlord in a respectful manner. If this does not resolve the issue, please reach out to our customer support team for further assistance. Depending on ...
How does the booking process work?
You can proceed with your booking by following these easy steps: 1. Search for your perfect property Our virtual tours, and detailed home and neighbourhood descriptions will help you make your decision. Don’t forget to check the landlord policies ...
What happens if the landlord cancels my booking?
If a landlord is cancelling the booking, they should request the cancellation from Spotahome directly. We will offer you a full refund of your payments, or offer alternative properties for which you can use the already charged amounts. In case of a ...