What should I do if the owner wants to make the reservation outside the platform?
At Spotahome, we prioritize your security and satisfaction. To ensure you receive the full benefits of our protections and guarantees, it is crucial to book and maintain your reservation through our platform. Here’s why:
When you book through Spotahome, you are protected by our comprehensive security measures and customer support services. Our platform ensures that your payment is secure and that you have access to various guarantees, such as the Move-In Guarantee and Relocation Assistance.
What to Do If a Landlord Requests Direct Booking
If a landlord suggests that you cancel your Spotahome booking and book directly with them, please follow these steps:
- Do Not Accept the Request: Politely decline the landlord’s suggestion to book directly.
- Contact Spotahome Immediately: Reach out to our customer support team via our Contact Form to report the situation. We are available to assist you with any concerns.
Risks of Direct Booking
Booking directly with a landlord means forfeiting the protections and guarantees provided by Spotahome. This includes:
- Payment Security: We can only guarantee secure payments made through our platform.
- Issue Resolution: Spotahome will not be able to assist with any problems that arise from offline reservations.
- Loss of Guarantees: You will not be covered by Spotahome’s Move-In Guarantee, Relocation Assistance, or other benefits.
Stay Protected with Spotahome
To ensure a safe and worry-free rental experience, always book and communicate through Spotahome. Our team is dedicated to providing you with the highest level of service and support.
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