Where are the instructions for getting to the property?
The instructions for getting to the property should be provided by the landlord or property manager . You can also typically find these instructions in the lease or rental agreement, or in a separate document that the landlord provides to you.
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Where are the instructions for getting to the property?
You are able to find the address of the booked property in the booking confirmation email, which you received when the landlord accepted your request. The subject will also include your booking ID (e.g. "Booking Confirmation ABC123-DE"). However, ...
What should I do if the landlord does not respond to my messages?
You can use the contact details provided in the booking confirmation email to get in touch with your landlords. We provide you with an email address and phone number at the time of booking confirmation and we recommend to send the landlord a first ...
What are the Landlord Policies?
The Landlord Policies are the conditions set by the landlords in order to rent their properties. These policies could range from an extra fee (remember we work with both private landlords and property managers that may charge fees for their ...
What happens if I have issues with my landlord?
If you have issues with your landlord, we recommend first trying to address them directly with the landlord in a respectful manner. If this does not resolve the issue, please reach out to our customer support team for further assistance. Depending on ...
When is the landlord sending the contract?
Generally, the rental agreement is sent after the security deposit has been paid. However, this may depend on the landlord and their process. If you are unsure of exactly when you should receive this document, we recommend that you contact the ...