What to Do If Your Landlord Doesn't Return the Deposit: Spotahome Claim Process

Which are the steps to claim the Deposit Protection guarantee?

While it's rare for a landlord not to return the deposit, if this happens, you should contact our Customer Support team to initiate a claim. You can contact our Customer Support team following these steps through your Tenant Profile:

  1. Log in to your tenant panel.
  2. Open the Bookings section in the menu of the tenant panel.
  3. Select the booking for which you want to open a dispute and click View Details.
  4. Click on Contact an agent.
  5. Choose the I am having problems with my security deposit option
Spotahome will process the claim with the landlord. If we are unable to recover the deposit sooner, we will pay the coverage amount within 60 days from the date the coverage is requested, provided that the legal timeframe for returning the deposit in the property's market has not yet expired.

    • Related Articles

    • What are the eligibility requirements for the Deposit Protection guarantee?

      To be eligible for the Deposit Protection Guarantee, tenants must meet the following requirements: Submit Visual Evidence: Provide photographic or video documentation of the property's condition within 48 hours of the check-in date. This ...

    • Does Spotahome provide a guarantee for the deposit?

      Spotahome provides a Deposit Protection guarantee included with the booking fee you pay when making a reservation, so there's no need to pay for any extra guarantee. If your landlord does not return your deposit for an invalid reason, Spotahome will ...

    • Which is the price of the Deposit Protection guarantee?

      The Deposit Protection guarantee is included in the Spotahome fee, with no additional cost required. To benefit from this guarantee, simply ensure you meet the eligibility requirements.

    • What happens if the landlord does not return my deposit?

      Step 1: Contact Your Landlord Check Your Agreement: Review your rental agreement to find the specified time period for the security deposit refund. Reach Out: Contact your landlord directly to inquire about the status of your security deposit refund. ...

    • About the Security Deposit

      The security deposit is an amount payable to the landlord to protect the landlord against missing payments or damage to the property. All our listings will indicate the amount of the security deposit in the Pricing and Availability section of the ...