Confirmed Bookings
How I know when my booking is protected by the guarantees?
If you’re a landlord using Spotahome Plus, one of the benefits is that your booking can be protected by Spotahome’s guarantees. Here’s how you can know when your booking is covered by these guarantees: What is Spotahome Plus? Spotahome Plus is a ...
What should I do if the tenant wants to extend their stay?
If a tenant wishes to extend their stay, it’s essential to follow a structured process to ensure the extension is handled smoothly. 1. Review the Current Lease Agreement Start by reviewing the existing lease agreement to check for any provisions ...
What payments do I need to charge from the tenant?
At Spotahome, we manage payment processes to ensure a smooth rental experience for both landlords and tenants. Here’s how payments are handled: First Payment Collection: Spotahome collects the first payment from the tenant, covering the initial 30 ...
What do I do if the tenant gave wrong information during the booking process?
If a tenant has provided incorrect information during the booking process you can seek assistance from Spotahome. If you are unable to resolve the issue directly with the tenant, contact Spotahome's customer support. They can provide you with ...
When will I receive the first payment?
As a landlord using Spotahome, your first payment will be processed shortly after the tenant moves into your property. Here’s what you need to know about the timing and process of receiving your first payment. The first month’s rent will be ...
What are Spotahome's cancellation policies for landlords?
If you are a landlord and you decide to proceed with the cancellation of a confirmed booking: If you cancel a booking at any time after you have accepted it: we will charge you the Landlord commission due from the booking. If you cancel a booking on ...
Why does the tenant ask for my documents?
Tenants may request a landlord's documents for several important reasons: Verification of Landlord's Identity: Requesting documents helps verify the landlord's identity, ensuring that the person advertising the property is the legitimate owner or ...
How can I request updated invoices?
Upon receiving a confirmed reservation, you will promptly receive an invoice containing all the relevant details. Should you require any updates to your invoice, simply contact our support team directly and provide the necessary information. We will ...
How do I cancel a confirmed booking?
If you need to cancel an upcoming booking that you previously accepted, please follow these steps: Log In to the Landlord Panel: Access your account by logging in here. Navigate to the Bookings Section: Once logged in, click on the "Bookings" section ...
How do I modify a confirmed booking?
To modify a confirmed booking, we recommend reaching out to our support team promptly. Our team will verify the tenant's availability and make the necessary changes if possible. We also encourage you to contact the tenant directly to confirm their ...
What do I need to prepare before check-in?
Preparing for your tenants' arrival involves several key steps to ensure a smooth transition: Property Readiness: Ensure the property is clean, functional, and ready for the new tenant's occupancy. Inventory List: Create an inventory list detailing ...
How do I arrange the check-in?
As a landlord, ensuring a smooth check-in process for your tenants is essential. Here are steps you can take: Contact: Contact the tenant within 48 hours of booking confirmation to arrange the check-in details. Provide Information: Share details ...
How do I charge the security deposit?
The decision regarding the payment of the security deposit is mutually agreed upon by the landlord and the tenant. Here are some key points to keep in mind: Agreement on Payment Method: It is the responsibility of both parties to agree on the method ...
Who provides the lease agreement?
The lease agreement is determined by mutual agreement between the landlord and tenant. It is the landlord's responsibility to provide a rental agreement that encompasses all agreed-upon terms. Should you need a sample contract, please contact our ...
GoCardless for UK Landlords
Spotahome use GoCardless to Collect Pending Fees from UK Landlords Why do Pending Fees Arise? Spotahome charges you the Landlord for digitally introducing the tenant to you through our marketplace when a booking occurs i.e. Spotahome’s Landlord fee. ...