Confirmed Bookings
How can I claim on the Spotahome Plus guarantees?
If you are a Spotahome Plus landlord and need to make a claim on the guarantees, here's the process to follow: 1. Understand the Spotahome Plus Guarantees Spotahome Plus guarantees provide protection against potential issues, such as non-payment of ...
How I know when my booking is protected by the guarantees?
If you’re a landlord using Spotahome Plus, one of the benefits is that your booking can be protected by Spotahome’s guarantees. Here’s how you can know when your booking is covered by these guarantees: What is Spotahome Plus? Spotahome Plus is a ...
What should I do if the tenant wants to extend their stay?
If a tenant wishes to extend their stay, it’s essential to follow a structured process to ensure the extension is handled smoothly. 1. Review the Current Lease Agreement Start by reviewing the existing lease agreement to check for any provisions ...
What payments do I need to charge from the tenant?
At Spotahome, we manage payment processes to ensure a smooth rental experience for both landlords and tenants. For all bookings, these types of payments are handled in the same way: First Payment Collection: Spotahome collects the first month rental ...
What are Spotahome's cancellation policies for landlords?
If you are a landlord and decide to proceed with the cancellation of a confirmed booking, Spotahome has specific policies in place to ensure fairness for both landlords and tenants. Below is an outline of what happens if you cancel a booking at ...
How do I cancel a confirmed booking?
If you need to cancel an upcoming booking that you previously accepted, please follow these steps: Log In to the Landlord Panel: Access your account by logging in here. Navigate to the Bookings Section: Once logged in, click on the "Bookings" section ...
How do I modify a confirmed booking?
In this article you can find out how to modify a confirmed booking as a landlord on Spotahome. Modifying a confirmed booking is an important action, and it should be handled with care to ensure that both you and the tenant are satisfied with the ...
How do I arrange the check-in?
As a landlord, ensuring a smooth check-in process for your tenants is essential. Here are steps you can take: Contact: Contact the tenant within 48 hours of booking confirmation to arrange the check-in details. Provide Information: Share details ...
How do I charge the security deposit?
The decision regarding the payment of the security deposit is mutually agreed upon by the landlord and the tenant. Here are some key points to keep in mind: Agreement on Payment Method: It is the responsibility of both parties to agree on the method ...
Who is responsible for providing the lease agreement?
It is the landlord's responsibility to provide a rental agreement that includes all the agreed-upon terms once the booking is confirmed. This agreement should be thorough and contain all necessary information as reflected in the listing. Landlords ...
How do I get in touch with the tenant?
Reaching out to the tenant before the booking is confirmed is not permitted, as this helps maintain a secure and efficient booking process for everyone involved. In the booking request, you will have access to the tenant's profile, income details, ...
GoCardless for UK Landlords
Spotahome use GoCardless to Collect Pending Fees from UK Landlords Why do Pending Fees Arise? Spotahome charges you the Landlord for digitally introducing the tenant to you through our marketplace when a booking occurs i.e. Spotahome’s Landlord fee. ...