New Booking Requests
Can I renegotiate a booking request?
As a landlord, there may be times when you need to renegotiate the terms of a booking request. Whether it's adjusting the rent, extending the stay, or addressing other concerns, it’s important to understand your options when it comes to renegotiating ...
Can I contact the tenant before I confirm the booking?
As Spotahome is an online platform for accommodation, you will only be able to directly contact the tenant after you have confirmed a booking. In case you have any specific questions about the Tenant, firstly check your Booking Request email and ...
How do I accept a booking request?
When you receive a new booking request on Spotahome, you will be notified via Email, Whatsapp and notifications in the Spotahome app. To accept a booking, open your Landlord Panel and Navigate to the Bookings section. Under the Pending bookings ...
How do I reject a booking request?
When you receive a new booking request on Spotahome, you will be notified via Email, Whatsapp and notifications in the Spotahome app. To reject a booking, open your Landlord Panel and Navigate to the Bookings section. Under the Pending bookings ...
What is the commission charged for a Booking?
When a tenant sends a booking request for your property on Spotahome, it's essential to understand the associated service and commission fees: Service Fee: Charging Timing: The service fee is applied only after you accept and confirm the booking ...
How will Spotahome inform me about a new Booking Request?
When you receive a new booking request, we will notify you in several channels: Email: You will receive an email from Spotahome with the subject You have a new booking request!. To ensure you receive these communications, please make sure you have ...
What payments do I get when I confirm a booking?
Once the booking is confirmed, tenants automatically agree to the booking conditions. Here’s how the payment process works to ensure security and satisfaction for both parties: First Payment: The landlord will receive the first payment 48 hours after ...
How do I get in touch with the tenant?
Once your booking is confirmed on Spotahome, you will receive a booking confirmation email containing important information. Among this information are the tenant’s contact details, including their email address and phone number. This allows you to ...
I have a credit from a previous booking, how do I apply it?
If you have been offered credit from a previous booking on Spotahome, you can easily request to have it applied by providing the credit voucher code to the Customer Care team.