Checking in
Can I contact Spotahome in case of an emergency?
Yes, you can contact Spotahome in case of an emergency. As soon as your booking is confirmed and your check-in is complete, you will receive an emergency number so that you can contact us in case you have any problems during your check-in. In the ...
What happens if I have a problem when the customer support team is not available?
If you have a problem when the customer support team is not available, please reach out to us through the contact form regardless. Our team will respond to you as soon as possible. In case of an emergency, you can also refer to the emergency contacts ...
What is a relocation?
At Spotahome, we strive to ensure that your rental experience is as smooth and comfortable as possible. However, we understand that sometimes issues may arise that make your accommodation unsuitable. In such cases, our Relocation Guarantee comes into ...
What happens if the accommodation does not match the listing description?
If the accommodation does not match the listing description, you can contact the landlord or property manager to discuss the issue. If they are unable or unwilling to address the issue, or you can't come to an agreement with them, please contact us ...
What happens if the accommodation is not clean at check-in?
If the accommodation is not clean at check-in, contact the landlord or property manager to have the property cleaned. If they are unable or unwilling to address the issue, or you can't come to an agreement with them, please contact us via our Contact ...
What happens if the landlord does not show up at check-in?
If the landlord does not show up at check-in, please contact them immediately to find out what is going on. If the landlord doesn't respond, or you can't come to an agreement with them, please contact us via our Contact Form within 24 hours after you ...
Should I document the condition of the property at check-in?
It is highly recommended to document the condition of the property at check-in. This practice can help you avoid disputes with the landlord over damages when your tenancy ends. Take photos or videos of any existing damages or issues and note them on ...
What happens if there is a problem during check-in?
At Spotahome, we try to make our property listings as transparent as possible with high-quality photos, videos, and floorplans. Our Homecheckers know how important it is to make sure you have as much information as possible so you can rent with peace ...