Checking in
Can I contact Spotahome in case of an emergency?
Yes, you can contact Spotahome in case of an emergency. As soon as your booking is confirmed and your check-in is complete, you will receive an emergency number so that you can contact us in case you have any problems during your check-in. In the ...
Move-in Policy & Guarantees
After the Resident moves into the Accommodation, they have 24 hours to report any Significant Deficiencies in the living conditions or inaccuracies in the features of the Accommodation as advertised. To do so, they should send an email to ...
What happens if I have a problem when the customer support team is not available?
If you have a problem when the customer support team is not available, please reach out to us through the contact form regardless. Our team will respond to you as soon as possible. In case of an emergency, you can also refer to the emergency contacts ...
What is a relocation?
Relocation is the process of finding alternative accommodation if the original accommodation is not suitable or unavailable. Spotahome will help you find a new home and assist you in the move.
What happens if the accommodation does not match the listing description?
If the accommodation does not match the listing description, you can contact the landlord or property manager to discuss the issue. If they are unable or unwilling to address the issue, contact the Spotahome customer support team. We'll investigate ...
What happens if the accommodation is not clean at check-in?
If the accommodation is not clean at check-in, contact the landlord or property manager to have the property cleaned. If they are unable or unwilling to do so, contact Spotahome for assistance. We will help you find a solution, which may include a ...
What happens if the landlord does not show up at check-in?
If the landlord does not show up at check-in, please contact them immediately to find out what is going on. If you are still unable to reach them or if they do not respond, contact the Spotahome customer support team. We will help you reschedule the ...
Should I document the condition of the property at check-in?
It is highly recommended to document the condition of the property at check-in. This will also help you avoid any disputes with the landlord over damages at the end of your tenancy. Take photos or videos of any existing damages or issues and make ...
What happens if there is a problem during check-in?
Check-in is an essential part of your tenancy agreement as it sets the foundation for your stay. While most check-ins go smoothly, sometimes problems might arise. If you encounter a problem during check-in, the first step is to contact the landlord ...