Submitting a Booking Request
What are booking statuses?
When a tenant submits a booking request, the status of that request can change based on the actions taken by both the landlord and the tenant. Below is an explanation of the different booking statuses: Waiting for Landlord Description: This status ...
What is the expected time to get a response on my booking request?
While many requests are confirmed much sooner, Spotahome aims to ensure that all booking requests are responded to within 24 hours (in business days). This timeframe allows landlords to review the details and approve the booking. On each listing, you ...
How can I check the status of my booking request?
Tracking the status of your booking request on Spotahome is straightforward and user-friendly. Here's how you can stay updated on your booking status: 1. Login to Your Spotahome Account Visit the Spotahome website and log in using your credentials. ...
What happens if the landlord needs more information about me?
When completing a booking request, we highly recommend including a detailed personal description so the owner can learn more about you. Certain listings require additional documents to proceed with the booking. These documents are mandatory for some ...
Can I submit a booking request for someone else?
By default, the person filling out the form should be the person who will be living in the accommodation. If you need to book on behalf of another person, we kindly ask you to enter all the details of the tenant when making the booking request and to ...
How can I apply a promo code?
Promo codes can be applied at Checkout on the payment page. If you have a promo code please input it here to receive the discount. Please see the screenshot below: Discount codes are only applicable to Spotahome's reservation fee. Discounts are not ...
Can the landlord propose changes to my booking request?
When you submit a booking request, it's essential to understand that the process isn't always set in stone. In some instances, the landlord might propose changes to your booking request. Here's what you need to know about this possibility: Why Might ...
Can I submit multiple booking requests?
Sure! We encourage you to place multiple booking requests in Spotahome, in order to reduce waiting times and get confirmation as soon as possible. Remember, we won't charge you for anything until a landlord accepts your request. Once one of them is ...
What happens if my booking request is rejected?
If the booking request is not confirmed by the landlord, don't worry! You can try again with another property. Spotahome will suggest you more properties that may fit your needs. In addition, the Booking Team will be glad to help you in your search ...
What happens if my booking request is approved?
When the landlord accepts your booking, you will be charged for the first full month in advance and our booking fee. a. If you are booking accommodation in the United Kingdom, you will be charged for the first week in advance. b. If you are booking ...
Do I have to pay anything for requesting a booking?
When you request a booking, you will need to provide us with a valid payment method (Credit/Debit Card or PayPal Account). You don't need to pay straight away, we first send a booking request to the landlord. The landlord has 24 hours - in business ...
How does the booking process work?
You can proceed with your booking by following these easy steps: 1. Search for your perfect property Our virtual tours, and detailed home and neighbourhood descriptions will help you make your decision. Don’t forget to check the landlord policies ...