Submitting a Booking Request
What happens if the landlord needs more information about me?
When you are about to complete a booking request, we highly recommend adding a personal description so the owner can learn more details about you. Some listings indicate that you need to include extra documents to proceed with the booking. These ...
Can I submit a booking request for someone else?
By default, the person filling out the form should be the person who will be living in the accommodation. If you need to book on behalf of another person, we kindly ask you to enter all the details of the tenant when making the booking request and to ...
How can I apply a promotional code?
Promo codes can be applied at Checkout on the payment page. If you have a promo code please input it here to receive the discount. Please see the screenshot below: Discount codes are only applicable to Spotahome's reservation fee. Discounts are not ...
Can the landlord propose changes to my booking request?
The Landlord may need to apply some changes before confirming the request. This is good news, it means that the Landlord is interested in your request! Changes can include: specifying some conditions, change of check-in/check-out due to the ...
Can I submit multiple booking requests?
Sure! We encourage you to place multiple booking requests in Spotahome, in order to reduce waiting times and get confirmation as soon as possible. Remember, we won't charge you for anything until a landlord accepts your request. Once one of them is ...
What happens if my booking request is rejected?
If the booking request is not confirmed by the landlord, don't worry! You can try again with another property. Spotahome will suggest you more properties that may fit your needs. In addition, the Booking Team will be glad to help you in your search ...
What happens if my booking request is approved?
When the landlord accepts your booking, you will be charged for the first full month in advance and our booking fee. a. If you are booking accommodation in the United Kingdom, you will be charged for the first week in advance. b. If you are booking ...
Do I have to pay anything for requesting a booking?
When you request a booking, you will need to provide us with a valid payment method (Credit/Debit Card or PayPal Account). You don't need to pay straight away, we first send a booking request to the landlord. The landlord has 24 hours - in business ...
How does the booking process work?
You can proceed with your booking by following these easy steps: 1. Search for your perfect property Our virtual tours, and detailed home and neighbourhood descriptions will help you make your decision. Don’t forget to check the landlord policies ...