Protection and Payment Security
💻 How to Contact Spotahome — What to Include for a Faster Response
Whether you have a question about your booking, a concern with your deposit, or simply need support during your tenancy, we’re here to help. To make sure we can assist you quickly and effectively, please follow the steps below when reaching out. ? ...
📂 Deposit Documentation Checklist — How to Be Covered by the Spotahome Guarantee
Your deposit is an important part of your rental journey — and at Spotahome, we’re here to help ensure it’s protected. To benefit from our Deposit Protection Guarantee, there are a few simple steps you should follow throughout your tenancy. This ...
🧾 Getting Your Deposit Back — Steps and Timelines for a Full Refund
We know that moving out of a rental home comes with a lot of to-dos — and one of the biggest questions on your mind is likely: “When will I get my deposit back?” At Spotahome, we’re here to make that process as transparent, fair, and stress-free as ...
🧾 Your Guide to Deposits — Deductions, Refunds & Documentation
Whether you’re just moving in or getting ready to move out, understanding how your deposit works can help you avoid surprises. Here’s everything you need to know about what can be deducted, how to get your deposit back, and how to protect yourself ...
🛡️ Is My Deposit Safe? — How Spotahome’s Deposit Guarantee Protects You
At Spotahome, we know how important your deposit is. That’s why we created the Deposit Protection Guarantee — to help make sure you get your money back when you follow the rental rules. ✅ What Does Spotahome Guarantee? We guarantee the return of your ...
Which is the price of the Deposit Protection guarantee?
The Deposit Protection guarantee is included in the Spotahome fee, with no additional cost required. To benefit from this guarantee, simply ensure you meet the eligibility requirements.
Which are the steps to claim the Deposit Protection guarantee?
While it's rare for a landlord not to return the deposit, if this happens, you should contact our Customer Support team to initiate a claim. You can contact our Customer Support team following these steps through your Tenant Profile: Log in to your ...
What are the eligibility requirements for the Deposit Protection guarantee?
To be eligible for the Deposit Protection Guarantee, tenants must meet the following requirements: Submit Visual Evidence: Provide photographic or video documentation of the property's condition within 48 hours of the check-in date. This ...
Does Spotahome provide a guarantee for the deposit?
Spotahome provides a Deposit Protection guarantee included with the booking fee you pay when making a reservation, so there's no need to pay for any extra guarantee. If your landlord does not return your deposit for an invalid reason, Spotahome will ...
Do I have to pay any extra commission or fees outside the platform?
At Spotahome, we aim to provide transparency and clarity regarding all fees and charges involved in the booking process. Here’s a detailed breakdown to help you understand the costs associated with your booking: Service Fees Spotahome charges a ...
What should I do if the landlord asks for payment outside the platform?
At Spotahome, your security is our priority. If a landlord asks for payment to confirm your booking, follow these guidelines to ensure your transaction is safe: Confirm the Payment Details Double-Check with the Landlord: Clarify what kind of payment ...
What should I do if the owner wants to make the reservation outside the platform?
At Spotahome, we prioritize your security and satisfaction. To ensure you receive the full benefits of our protections and guarantees, it is crucial to book and maintain your reservation through our platform. Here’s why: When you book through ...
What happens if the owner changes the original reservation conditions?
If the owner changes the original reservation conditions, such as the rental price, move-in date, or amenities included, without your consent, you should immediately notify our customer support team. Spotahome has policies in place to protect tenants ...
When and how do I pay the security deposit?
When renting a property through Spotahome, it's essential to understand the details and conditions related to the security deposit. Here’s what you need to know: Timing of Security Deposit Payment Before Check-In: The payment of the security deposit ...
What should I do if the landlord asks for more money than advertised?
At Spotahome, we are committed to ensuring a secure and transparent booking process for our users. If a landlord requests an additional or different payment than what was advertised in the listing or mentioned in your booking confirmation, follow ...
What protections and guarantees does Spotahome offer?
Welcome to Spotahome! We understand that finding the perfect home can be a stressful process, which is why we are committed to providing you with the best possible experience. Here are the protections and guarantees we offer to ensure your peace of ...
What should I do if the reservation is charged twice?
If you think that you have been charged twice for a reservation, check your bank or credit card statement to confirm the duplicate charge. Contact us and provide any visual pieces of evidence that could help investigate your case further. We would ...