Protection and Payment Security
Do I have to pay any extra commission or fees outside the platform?
SPOTAHOME charges a service fee to the resident and owner, which is clearly displayed during the booking process. These fees cover the costs of operating the platform and providing services such as mediation, secure payments and customer support. ...
What if the landlord asks to proceed with the booking outside Spotahome
If the landlord asks you to cancel the booking that was confirmed with Spotahome, we recommend you to get in touch with Spotahome directly and not to accept the owner’s request, as Spotahome can only guarantee the security of the payment if the ...
What should I do if the landlord asks for payment outside the platform?
If the landlord asks for payment to confirm your booking, we suggest you double-checking with the landlord what kind of payment they’re requesting. Legit landlord may reach out to you asking for payments that you agreed to settle as per your ...
What should I do if the owner wants to make the reservation outside the platform?
If this happens, we recommend you to get in touch with Spotahome directly and not to accept the owner’s request, as Spotahome can only guarantee the security of the payment if the booking is made through the Spotahome platform and it remains active. ...
What happens if the owner changes the original reservation conditions?
If the owner changes the original reservation conditions, such as the rental price, move-in date, or amenities included, without your consent, you should immediately notify our customer support team. Spotahome has policies in place to protect tenants ...
When and how do I pay the security deposit?
The payment of the security deposit is typically done before the check-in date. The exact timing may vary depending on the specific booking, so it is important to check the booking details for specific instructions. The security deposit amount is ...
What should I do if the landlord asks for more money than advertised?
If the landlord is requesting an additional/different payment than what was advertised on the listing or the one that you received on your booking confirmation, you should not agree to pay the additional amount outside of the platform. Instead, you ...
What protections and guarantees does Spotahome offer?
Spotahome offers various protections and guarantees to ensure a secure and reliable booking experience for tenants and landlords. These include verified properties, secure payments, a flexible cancellation policy, and customer support. These measures ...
What should I do if the reservation is charged twice?
If you think that you have been charged twice for a reservation, check your bank or credit card statement to confirm the duplicate charge. Contact us and provide any visual pieces of evidence that could help investigate your case further. We would ...