Account Security
Why is Spotahome asking me for documents?
The verification request is a standard know your customer process, similar to what you would have to go through to sign-up with a bank or to register at your local doctor’s surgery. Spotahome may request the customers (tenants and landlords) to ...
What is LEM Verify?
LEM Verify is an online identity verification solution that Spotahome uses to verify the identity of our customers: tenants and landlords. The customers receive email and SMS with LEM Verify link so they can complete the verification in one click and ...
What if the booking information on my profile is incorrect?
If the booking information on your profile is incorrect, you can log in to your account, go to the "Bookings" tab, and click on the booking with incorrect information. If the information is editable, you can make the necessary changes directly on the ...
How does Spotahome use my personal data?
Spotahome takes care to ensure that your data is managed securely and ensures compliance with GDPR requirements. When you sign up with Spotahome, you agree that we can use and manage your data specifically for the purposes of the service. We may ...