💻 How to Contact Spotahome — What to Include for a Faster Response

💻 How to Contact Spotahome — What to Include for a Faster Response

Whether you have a question about your booking, a concern with your deposit, or simply need support during your tenancy, we’re here to help.

To make sure we can assist you quickly and effectively, please follow the steps below when reaching out.

🧭 The Best Way to Reach Us

The easiest and fastest way to contact Spotahome is through our online contact form:

👉 Submit a request here

This form connects you directly to our Support Team, who will review your case and respond as soon as possible.

đź“‹ What Information Should You Include?

When submitting your request, it’s important to provide as much relevant information as possible. This helps us understand your case clearly and act faster.

Please include the following:

  1. Your contact details

    • Full name

    • Email address (same one used for your Spotahome account)

  2. Your booking reference

    • This is usually a 6-digit number you’ll find in your confirmation email or Tenant Panel.

  3. A clear explanation of the issue

    • What’s going on? Let us know what you need help with.

  4. Any supporting documents
    To help us process your request accurately, please attach:

    • Screenshots or transcripts of your communication with the landlord

    • Payment receipts (e.g., rent, bills, deposit)

    • Check-in and check-out photos or videos, if applicable

🗂️ The more complete your request, the quicker we can investigate and assist.

đź•’ What Happens Next?

Once your message is received, our team will:

  • Review your case carefully

  • Reach out if more details are needed

  • Work with the landlord if required

  • Keep you updated throughout the process

We aim to get back to you as quickly as possible, especially in cases involving urgent or time-sensitive issues.

đź’ˇ Tip for Faster Help

Please avoid submitting multiple tickets for the same issue — it won’t speed things up and may delay our response. Instead, reply directly to the same thread if you need to share extra info.

In Summary

If you need help, you’re not alone — we’re just a message away.
To get started, head to the Spotahome Contact Form, and make sure to include your:

  • Contact info

  • Booking reference

  • Description of the issue

  • Supporting documents (landlord messages, receipts, photos/videos)

We’ll take it from there, and do everything we can to get things resolved smoothly.

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