Step 1: Contact Your Landlord

• Check Your Agreement: Review your rental agreement to find the specified time period for the security deposit refund.
• Reach Out: Contact your landlord directly to inquire about the status of your security deposit refund.

Step 2: If You Don’t Receive an Update

• Contact Spotahome: Reach out to Spotahome as soon as possible for assistance in making contact with the landlord. You can contact us through your Tenant profile.

Step 3: Spotahome Assistance

• Mediation: We can mediate with the landlord to help recover your funds and we can advise you on the next steps to take if the issue remains unresolved.
  
• Security Deposit guarantee: If you are eligible for the Deposit Protection Guarantee, let us know and we will open a claim.
  

You can find the eligible requirements for the Deposit Protection Guarantee in this article.

Important Note:

• Dispute Resolution: Security deposit disputes are best handled directly between landlords and tenants.
• Terms and Conditions: Spotahome is not a party to the tenancy agreement, so our role is to mediate according to our terms and conditions.

For further assistance, please use our Contact Form