Popular Articles
What are the cancellation policies in Spotahome?
At Spotahome, we understand that plans can change. Here’s an overview of our cancellation policy to guide you through the process:60 Days or More Before Check-In: Cancellation Timeframes and Refunds 60 Days or More Before Check-In: Refund: Tenants ...
What if I need a proof of accommodation for my Visa?
If you need proof of accommodation for your visa, you can contact us and we can provide you with what we call an “accommodation letter”. This document will include your name, the address of the property, the dates of your stay, and any other relevant ...
Can I pay the full rent amount in advance?
For Plus and All-in bookings, it is possible to pay the full rent amount in advance. Please get in touch with our Customer Support and we will assist you to set up the payment.
How can I contact Spotahome?
If you need to contact Spotahome, there are several ways to get in touch with us. Here's a step-by-step guide: Visit the Spotahome website. On the homepage, you will find our Help Center. Click on the "Help" link. In this section you can find answers ...
Can I contact the landlord before a booking is confirmed?
As Spotahome is an online booking site for accommodation, the system doesn't allow to contact the owner before the booking is confirmed. Spotahome acts as an intermediary during the booking process, meaning we communicate with the landlord on your ...