Popular Articles
What are the cancellation policies in Spotahome?
At Spotahome, we understand that plans can change. Here’s an overview of our cancellation policy to guide you through the process:60 Days or More Before Check-In: Cancellation Timeframes and Refunds 60 Days or More Before Check-In: Refund: Tenants ...
What if I need a proof of accommodation for my Visa?
If you need proof of accommodation for your visa, you can contact us and we can provide you with what we call an “accommodation letter”. This document will include your name, the address of the property, the dates of your stay, and any other relevant ...
Can I contact the landlord before a booking is confirmed?
As Spotahome is an online booking site for accommodation, the system doesn't allow to contact the owner before the booking is confirmed. Spotahome acts as an intermediary during the booking process, meaning we communicate with the landlord on your ...
What happens with my booking request if the payment fails?
If your payment has failed this can be due to a number of reasons: 1 - You have exceeded the credit limit if the card you are using is a credit card 2 - Fraud prevention. Your card issuer has blocked the payment since they need authorization from ...
How can I extend my stay?
To place an extension, first discuss your decision to extend your stay with your landlord to ensure they agree. Once you have their consent, contact Spotahome to request a discount code. We offer a 100% discount on our booking fee for the extension. ...