Popular Articles
What are the cancellation policies in Spotahome?
At Spotahome, we understand that plans can change. Here’s an overview of our cancellation policy to guide you through the process: Cancellation Timeframes and Refunds 60 Days or More Before Check-In: Refund: Tenants can receive a full refund of their ...
What if I need a proof of accommodation for my Visa?
If you need proof of accommodation for your visa, you can contact us and we can provide you with what we call an “accommodation letter”. This document will include your name, the address of the property, the dates of your stay, and any other relevant ...
Can I pay the full rent amount in advance?
For Plus and All-in bookings, it is possible to pay the full rent amount in advance. Please get in touch with our Customer Support and we will assist you to set up the payment.
How can I contact Spotahome?
If you need to contact Spotahome, there are several ways to get in touch with us. Here's a step-by-step guide: Visit the Spotahome website. On the homepage, you will find our Help Center. Click on the "Help" link. In this section you can find answers ...
Why is Spotahome asking me for documents?
The verification request is a standard know your customer process, similar to what you would have to go through to sign-up with a bank or to register at your local doctor’s surgery. Spotahome may request the customers (tenants and landlords) to ...