Popular Articles
What are the cancellation policies in Spotahome?
Cancellation Policy Once your booking is confirmed, the refund conditions depend on how many days remain until your check-in date. 60 days or more before check-in First month’s rent: 100% refunded Spotahome fee: not returned once the booking is ...
What if I need a proof of accommodation for my Visa?
If you need proof of accommodation for your visa, you can contact us and we can provide you with what we call an “accommodation letter”. This document will include your name, the address of the property, the dates of your stay, and any other relevant ...
How can I contact Spotahome?
If you need to contact Spotahome, there are several ways to get in touch with us. Here's a step-by-step guide: Visit the Spotahome website. On the homepage, you will find our Help Center. Click on the "Help" link. In this section you can find answers ...
Can I pay the full rent amount in advance?
For Plus and All-in bookings, it is possible to pay the full rent amount in advance. Please get in touch with our Customer Support and we will assist you to set up the payment.
How can I extend my stay?
To place an extension, first discuss your decision to extend your stay with your landlord to ensure they agree. Once you have their consent, contact Spotahome to request a discount code. We offer a discount on our booking fee for the extension. After ...
Recent Articles
Cancellation policies for your listing
1. Purpose of this article This article explains how tenant-initiated cancellations of confirmed bookings affect: The tenant’s refund Spotahome service fee Your payout as a landlord It also details the specific implications of the 24-hour grace ...
💻 How to Contact Spotahome — What to Include for a Faster Response
Whether you have a question about your booking, a concern with your deposit, or simply need support during your tenancy, we’re here to help. To make sure we can assist you quickly and effectively, please follow the steps below when reaching out. ? ...
📂 Deposit Documentation Checklist — How to Be Covered by the Spotahome Guarantee
Your deposit is an important part of your rental journey — and at Spotahome, we’re here to help ensure it’s protected. To benefit from our Deposit Protection Guarantee, there are a few simple steps you should follow throughout your tenancy. This ...
🧾 Getting Your Deposit Back — Steps and Timelines for a Full Refund
We know that moving out of a rental home comes with a lot of to-dos — and one of the biggest questions on your mind is likely: “When will I get my deposit back?” At Spotahome, we’re here to make that process as transparent, fair, and stress-free as ...
🧾 Your Guide to Deposits — Deductions, Refunds & Documentation
Whether you’re just moving in or getting ready to move out, understanding how your deposit works can help you avoid surprises. Here’s everything you need to know about what can be deducted, how to get your deposit back, and how to protect yourself ...