At Spotahome, we aim to provide transparency and clarity regarding all fees and charges involved in the booking process. Here’s a detailed breakdown to help you understand the costs associated with your booking:

Service Fees

Spotahome charges a service fee to both the resident and the owner. These fees are clearly displayed during the booking process and cover various services, including mediation, secure payments and customer support

Additional Fees

Some owners may also charge additional fees, such as an administration fee. These fees should be clearly listed in the property advertisement. Always review the listing carefully to understand all potential costs.

Unadvertised Additional Payments

If an owner requests an additional payment that was not advertised in the listing, follow these steps:

1. Do Not Make the Payment Immediately: Hold off on submitting any unadvertised payments.
2. Contact Customer Support: Reach out to our customer support team so we can investigate the request further. Our team will verify whether the additional payment is legitimate and ensure your booking adheres to Spotahome’s policies.

Ensuring a Transparent Booking Experience

By following these guidelines, you can ensure that your booking experience remains transparent and secure. Spotahome is dedicated to providing you with all necessary information upfront and supporting you throughout your rental journey.