At Spotahome, we prioritize maintaining the integrity of your rental reservation. If the owner makes changes to the original reservation conditions—such as the rental price, move-in date, or included amenities—without your consent, please follow these guidelines:
- Notify Customer Support: Contact our customer support team immediately to report any unauthorized changes made by the owner.
- Protection Policies: Spotahome has policies in place to safeguard tenants from unauthorized alterations to the original reservation conditions.
- Investigation and Resolution: We will investigate the issue thoroughly and strive to resolve it fairly and promptly.
- Possible Cancellation and Refund: If the owner is found to be in violation of our policies, your reservation may be cancelled, and we will issue a refund as appropriate.
Any changes to the original reservation conditions should be mutually agreed upon and processed through the Spotahome platform. Attempting to alter conditions outside the platform is strictly prohibited and can lead to suspension or termination of the owner's account.
For questions or concerns about changes to your reservation conditions, reach out to our customer support team through our Contact Form, providing any relevant details, communications, or agreements related to the original reservation conditions. Spotahome is committed to ensuring a transparent and secure rental experience. By reporting unauthorized changes promptly and adhering to our platform policies, you help us maintain a trustworthy environment for all users.