What guarantees does Spotahome offer?
Spotahome guarantees a reliable and secure booking experience by offering various assurances. We verify properties to ensure accurate descriptions and provide media content, including video tours, for a comprehensive overview. Payments are held in escrow until check-in, ensuring financial protection for tenants and peace of mind for landlords. Our dedicated support team is available to assist with any concerns, and a flexible cancellation policy is in place.
We also offer a range of plans with various perks tailored to meet the specific needs of landlords. These plans provide additional benefits and advantages. If you would like more information about the different plans we offer, please reach out to our support team. They will gladly assist you in finding the plan that best suits your requirements.
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What protections and guarantees does Spotahome offer?
Spotahome offers various protections and guarantees to ensure a secure and reliable booking experience for tenants and landlords. These include verified properties, secure payments, a flexible cancellation policy, and customer support. These measures ...
What if the landlord asks to proceed with the booking outside Spotahome
If the landlord asks you to cancel the booking that was confirmed with Spotahome, we recommend you to get in touch with Spotahome directly and not to accept the owner’s request, as Spotahome can only guarantee the security of the payment if the ...
What should I do if the owner wants to make the reservation outside the platform?
If this happens, we recommend you to get in touch with Spotahome directly and not to accept the owner’s request, as Spotahome can only guarantee the security of the payment if the booking is made through the Spotahome platform and it remains active. ...
What is a verified/checked by Spotahome property?
A verified/checked property is a property that has been visited by one of our Homecheckers. The verification process can take place with a physical or virtual visit to the property. A Homechecker is an appointed representative of Spotahome, to make ...
What payment methods does Spotahome offer?
In order to place a booking request for a property you just need to select the property/room and your move in/out dates, then press the “Request to book” button. If you are booking a room in a particular property, please make sure to select the room ...