Cancellation policies for your listing

Cancellation policies for your listing

1. Purpose of this article

This article explains how tenant-initiated cancellations of confirmed bookings affect:

  • The tenant’s refund

  • Spotahome service fee

  • Your payout as a landlord

It also details the specific implications of the 24-hour grace period following a booking confirmation.

If you’re looking for information about cancellations initiated by landlords, please refer to “What are Spotahome’s cancellation policies for landlords?”


2. Summary of Outcomes When a Tenant Cancels a Booking

 the Tenant Cancels
Refund to Tenant
Spotahome Fee
Landlord Payout
 60+ days before the check-in
 100% refundable
Non-refundable
No Payout
 30-59 days before the check-in
 50% refundable
Non-refundable
50% of the first month´s rent
 Less than 30 days before the check-in
 Non-refundable
Non-refundable
100% of the first month´s rent

3. How cancellations are handled

All cancellations are handled under the standard cancellation policy, based on how many days remain until the check-in date.

  • The refund to the tenant and your payout are calculated automatically according to these timeframes
  • The Spotahome fee is not returned once the booking is confirmed
  • Once a cancellation is processed, the booking dates will become available on your listing again.

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