Cancellation policies for your listing

Cancellation policies for your listing

1. Purpose of this article

This article explains how tenant-initiated cancellations of confirmed bookings affect:

  • The tenant’s refund

  • Spotahome service fee

  • Your payout as a landlord

It also details the specific implications of the 24-hour grace period following a booking confirmation.

If you’re looking for information about cancellations initiated by landlords, please refer to “What are Spotahome’s cancellation policies for landlords?”


2. Summary of Outcomes When a Tenant Cancels a Booking

When the Tenant Cancels
Refund to Tenant
Spotahome Fee
Landlord Payout
 Within 24 hours of booking confirmation
 100% refundable
Non-refundable
No Payout
 60+ days before the check-in
 100% refundable
Non-refundable
No Payout
 30-59 days before the check-in
 50% refundable
Non-refundable
50% of the first month´s rent
 Less than 30 days before the check-in
 Non-refundable
Non-refundable
100% of the first month´s rent

3. The 24-Hour Grace Period

To improve booking quality and reduce last-minute cancellations, Spotahome offers a 24-hour grace period starting as soon as a booking is confirmed.

During this 24-hour window:

  • The tenant can cancel the booking.

  • The tenant receives a full refund of the first month’s rent.

  • You, as a Landlord, won’t receive any payout and the booking dates will become available on your listing again.

After the grace period ends:
Any cancellation is handled under the standard cancellation policy, based on how many days remain until the check-in date.

This approach helps ensure that bookings that remain after the first 24 hours come from more committed tenants, reducing disputes and late-stage cancellations.


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